Fishboy and Customer Service

As the entire customer service department at Fishboy Art and Design I'd like to share some unique insight into the fishy world of Fishboy and share some of the comments we've received about our products and service.

First things first, what is Fishboy?

Fishboy is a company that markets sportswear based on the designs of artist Paul Ocepek. It sells its designs all over the country through a network of retailers who carry the Fishboy line through Lakeshirts and Fishboy sells direct to its customers via its web site. Fishboy has been around for about eight years and has grown its offerings to nearly 100 products including t-shirts, hats, decals and gift items.

How do I describe Fishboy? Well, its sort of like Big Dogs only for fish Like Big Dog they have funny graphic tees and other sportswear that appeals to fishermen and hunters. They also have a selection of cool fish related products like coffee mugs, fish shaped fishing pliers, fish shaped wine openers etc.

Fishboy has about 70 different t-shirt designs and the selection rotates as new designs replace the old ones. Some of the most popular designs include "dumbass", "fish control my brain" and the identification line which covers everything from sharks to turkey to white tail deer to sucker fish.

You might have seen Fishboy stuff while on vacation in Florida, Maine and Hawaii but no where else can you find the same selection of Fishboy products then the Fishboy web site. In the market for a gift for your fishing or hunting friend? Fishboy is the place to go.

So what feedback do we get about the Fishboy experience? I'd say its overwelmingly positive. Yahoo+ gives us their top ranking for overall customer satisfaction. People seem to delight in discovering our brand of funny fishing and hunting clothing. Once in a while we screw up an order or run out of something but the customer satisfaction department (me) makes sure we turn it around into a positive experience. Exceed expections is the goal.

Here is what some of our most recent (last five customers who left feedback) customer's have been saying:

"Best store I have been to on internet in a long long time! They have wonderful merchandise, I have already been back once, will be back again!"

"FISHBOY is a wonderful company. i have ordered products (mostly silkscreened t-shirts) from them around 6 times. i have always received shipment promptly and in excellent condition. customer service emails have been answered quickly, too. their products are top-notch, creative and unique. HIGHLY RECOMMENDED!"

"An extremely delightful product. My item was loved by the person who received it as a gift. A definite hit! Put in more of your heavy cards with orders.. mine was fought after by four people :-)"

"The t-shirts arrived quickly and the people they went to loved them. They were going out of the country to Labrador and Newfoundland, and the men that wore them were offered twice and three times their cost for the shirts."

"Wow, wow, wow!!! The artwork is superb, and the quality of the materials are great as well. For anyone with fishermen (or women) who have a sense of humor will most definitely appreciate Fishboy! There are also great items featuring other outdoors sports, and also some fun kids items. The items arrived quickly, and the customer service was great. I had a question about another item and received an email response the same day! Thank you! I know Ill be back!"

Shipping

We ship out about 2 pm everyday. Any order that comes in before that time is shipped out the same day. We ship via U.S.P.S Priority Mail which has proven to be very reliable and very fast. We often surprise our customers with the quickness of delivery even though we are shipping from an Island off the coast of Maine. Donna at the post office is a big help.

We charge a flat fee of $4.95 for shipping so on big orders we end up picking up the rest of the postage. A lot of people would love to see us offer free postage (who wouldn't) but this keeps us from filling a lot of small orders on which we would make no money.

Fishboy can be found on the web at: www.fishboy.com

+To date we have received 589 customer ratings via Yahoo. 470 gave us excellent, 96 good, 17 ok, 4 bad and 2 awful.